Customer Satisfaction Survey

Following reciept of your new Groundhog product, we would value your feedback.

Please score the following processes.

Ordering Process
  Excellent Good Poor Very Poor
Initial Enquiry
Time from enquiry to quotaton
Timescale for delivery
During Build
  Excellent Good Poor Very Poor
Communication at Start of Build
Communication of estimated completion
Communication once completed
Delivery
  Excellent Good Poor Very Poor
Delivered within timescale quoted
Condition of unit upon delivery
Delivery / Handover experience
Aftersales
  Excellent Good Poor Very Poor
After Sales Service
Sales follow up calls
Service and repairs
Spare Parts
Additional Questions
  Yes No
Have you been offered a training Course
Have you been offered a factory tour/visit
Additional Information

We strive to improve our products and service, if you have any concerns good, or bad, we would like to know. Please provide any other comments below.